When you buy something from us, we hope you love it. Your satisfaction as a customer is highly important to us. However, should you change your mind (it happens to the best of us) we’ll be happy to offer you a refund within 14 days. This 14 days period starts from the day you have received your order.
Be sure to return your items in their original condition and original package. Saudade Collective reserves the right to refuse returned items if they do not meet our conditions.
For a successful return process follow the following steps:
- Click here to download the return form. Fill in your return form, detailing each item, quantity, and the reason you are sending the item(s) back.
- Place this form in your parcel, along with your items.
- Please send your parcel to:
Minister Kanstraat 34
Processing your refund
We will send you an e-mail to let you know when your return has arrived in our warehouse. Most returns will process in approximately 1,5 week. Your refund will be credited back to your original method of payment within 3 days after receiving your return. Depending on the payment method, it may take a few days before the amount is credited to your account.
Returning a gift
If you have received an Saudade items as a gift from someone and you are not happy with it, you are more than welcome to return it to us. If you don’t have a receipt or delivery note, please send an e-mail to firstname.lastname@example.org and we’ll help right away.
We unfortunately offer no exchange, only refund. If you want to exchange an order, we recommend that you return the unwanted product(s) and place a new order for the product(s) that you want. We will refund once we received your return.
Anything else you’d like to know?
Please send an e-mail to email@example.com and we’ll be happy to help.
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